Frequently Asked Questions

Get instant answers to the most common questions about ConvertAll.io.

🚀 Getting Started

Q: Do I need to create an account to use ConvertAll.io?

A: No! ConvertAll.io works instantly without any account creation. Just visit any tool and start converting. This is part of our privacy-first approach.

Q: How much does it cost to use ConvertAll.io?

A: ConvertAll.io is completely free to use. All 100+ tools are available without payment, subscription, or account creation.

Q: What file formats do you support?

A: We support 100+ conversion tools across formats including: Images (JPEG, PNG, WEBP, AVIF, GIF), PDFs, Videos (MP4, AVI, MOV), Audio (MP3, WAV, FLAC), Documents (CSV, JSON, XML, YAML), and many more.

🔐 Privacy & Security

Q: Are my files uploaded to your servers?

A: No, absolutely not. All file processing happens locally in your browser. Your files never leave your device, ensuring complete privacy.

Q: How can I verify that files aren't uploaded?

A: Open your browser's Developer Tools (F12), go to the Network tab, and process a file. You'll see no file uploads to external servers - only local processing.

Q: Is ConvertAll.io GDPR compliant?

A: Yes, by design. Since we don't collect personal data or upload files, we're automatically GDPR compliant. No consent banners needed for data processing.

Q: Can I use this for confidential business documents?

A: Absolutely. Since processing is local and no files are uploaded, your confidential documents remain completely private and secure.

💻 Technical Questions

Q: What browsers work with ConvertAll.io?

A: We support Chrome 80+, Firefox 75+, Safari 13+, and Edge 80+. Internet Explorer is not supported.

Q: Why is my file conversion slow?

A: Processing speed depends on your device's capabilities and file size. Try closing other browser tabs, using smaller files, or switching to a more powerful device.

Q: What's the maximum file size I can process?

A: While there's no hard limit, we recommend files under 100MB for best performance. Larger files may work but could be slow or cause memory issues.

Q: Do tools work offline?

A: Partially. After loading a tool page, most functionality works offline. However, you need internet for initial tool loading and some specialized features.

🔧 Troubleshooting

Q: A tool isn't working. What should I do?

A: Try these steps in order: 1. Refresh the page (Ctrl+F5) 2. Try in incognito/private mode 3. Clear browser cache 4. Test with a smaller file 5. Try a different browser

Q: My browser crashed during processing. Why?

A: Large files can exhaust browser memory. Try smaller files, close other tabs, or restart your browser before processing.

Q: The download didn't start. What happened?

A: Check if your browser blocked the download popup. Look for a download notification in your address bar and allow downloads from ConvertAll.io.

Q: Can I process multiple files at once?

A: Some tools support batch processing. Look for "multiple files" or "batch" options in the tool interface. Processing multiple large files simultaneously may slow performance.

📱 Mobile Usage

Q: Does ConvertAll.io work on mobile phones?

A: Yes! Our tools are mobile-friendly. However, phones have less processing power and memory, so use smaller files for best results.

Q: Why is processing slower on my phone?

A: Mobile devices have limited RAM and processing power compared to computers. For heavy processing tasks, use a desktop or laptop when possible.

Q: Can I upload files from my phone's camera?

A: Yes, most tools accept files directly from your phone's camera or photo gallery.

🌟 Features & Functionality

Q: How do I find the right tool for my needs?

A: Use our search bar for instant suggestions, browse by category, or check the Recent Tools section for commonly used converters.

Q: Can I bookmark specific tools?

A: Absolutely! Each tool has its own URL that you can bookmark for quick access.

Q: Do you save my conversion history?

A: No, we don't track or save your conversion history. Your browser locally remembers recent tools you've used for convenience.

Q: Can I adjust quality settings?

A: Yes, most tools offer quality, size, and format options. Look for settings panels in each tool interface.

🔄 File Conversion

Q: Why did my image quality decrease after conversion?

A: Different formats have different capabilities. Check quality settings in the tool and choose appropriate output formats for your needs.

Q: Can I convert password-protected files?

A: This depends on the specific tool and file type. Some tools can handle password-protected files, while others require unprotected files.

Q: My converted file is larger than the original. Why?

A: This can happen when converting to uncompressed formats or higher quality settings. Adjust quality settings or choose different output formats.

💡 Best Practices

Q: What's the best way to use ConvertAll.io efficiently?

A:

Bookmark frequently used tools

Use appropriate file sizes for your device

Close unnecessary browser tabs during processing

Check tool settings before converting

Q: Should I use ConvertAll.io on a work computer?

A: Yes! Since no files are uploaded and no accounts are created, it's perfect for work environments. Always follow your company's IT policies.

Q: How can I get the best quality conversions?

A:

Start with high-quality source files

Choose appropriate output formats

Adjust quality settings as needed

Understand the limitations of different formats

📞 Support & Contact

Q: How do I report a bug or issue?

A: Contact our support team through the help center. Include your browser version, operating system, file type, and specific error messages.

Q: Do you offer customer support?

A: Yes! While we don't have accounts to track, we provide support through our help system and contact forms.

Q: Can you add new file formats or tools?

A: We regularly add new tools based on user feedback. Contact us with your requests!

Q: Is there a way to get notified about new tools?

A: Follow our blog for updates about new tools and features. We regularly announce new additions.

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Didn't find your answer? Check our other help articles or contact our support team for specific assistance.