Troubleshooting Common Issues

Having trouble with ConvertAll.io? This guide covers the most common issues and their solutions to get you back to converting files quickly.

🔧 Quick Fixes (Try These First)

Tool Not Loading or Working

1. Refresh the page (Ctrl+F5 or Cmd+Shift+R) 2. Clear browser cache and reload 3. Check if JavaScript is enabled in your browser 4. Try in an incognito/private window

File Not Uploading

1. Check file size (recommended under 100MB) 2. Verify file format is supported by the tool 3. Try drag-and-drop instead of clicking browse 4. Ensure file isn't corrupted by opening it in another app

Conversion Failed

1. Try a smaller file to test if size is the issue 2. Check file integrity - can you open it normally? 3. Try a different browser to rule out compatibility issues 4. Restart your browser to clear memory

🌐 Browser Compatibility

Fully Supported Browsers

Chrome 80+: Best performance and feature support

Firefox 75+: Excellent compatibility

Safari 13+: Full support on Mac and iOS

Edge 80+: Complete feature set

Partial Support

Internet Explorer: Not supported (upgrade to Edge)

Older browser versions: May work but not guaranteed

Mobile browsers: Most tools work, some limitations

Browser-Specific Issues

#### Chrome Issues

Memory warnings: Chrome is aggressive about memory management

Solution: Close other tabs, restart browser, or use smaller files

#### Firefox Issues

Slow processing: Firefox may be slower on large files

Solution: Use Chrome for heavy processing tasks

#### Safari Issues

iOS limitations: Mobile Safari has stricter memory limits

Solution: Use smaller files on mobile devices

#### Edge Issues

Compatibility mode: Ensure Edge is not in IE compatibility mode

Solution: Check Edge settings and disable compatibility mode

📱 Mobile Device Issues

Common Mobile Problems

App crashes: Mobile browsers have limited memory

Slow processing: Phones have less processing power

File access: Some mobile browsers limit file system access

Battery drain: Processing can drain battery quickly

Mobile Solutions

1. Close other apps to free memory 2. Use smaller files (under 25MB on mobile) 3. Plug in to power for long processing tasks 4. Use desktop browser for large or complex conversions

🐌 Performance Issues

Slow Conversion Speed

#### Device-Related Causes

Low RAM: Browser running out of memory

Old CPU: Older processors take longer

Background apps: Other programs using resources

Low storage: Full hard drive affects performance

#### File-Related Causes

Large file size: Bigger files take exponentially longer

Complex formats: Some formats require more processing

High resolution: 4K videos or high-res images are slower

Corrupted files: Damaged files can cause hangs

#### Solutions for Speed Issues 1. Close other browser tabs to free memory 2. Quit other applications to free CPU and RAM 3. Try smaller files first to test the tool 4. Restart your browser to clear cached memory 5. Use a more powerful device for heavy tasks

Memory Errors

#### "Out of Memory" Errors

Cause: File too large for available browser memory

Solution: Use smaller files or restart browser

Prevention: Close unnecessary tabs before processing

#### Browser Crashes

Cause: Memory exhaustion or browser bug

Solution: Restart browser, try smaller file

Prevention: Don't process multiple large files simultaneously

🔍 File-Specific Issues

Unsupported File Formats

Check tool description: Each tool lists supported formats

File extension mismatch: Ensure file extension matches actual format

Corrupted headers: File may appear to be wrong format

Conversion Quality Issues

Low quality output: Check quality settings in tool options

Wrong dimensions: Verify size/resolution settings

Color problems: Some formats have limited color support

Incomplete Conversions

Process interrupted: Don't close tab during conversion

Browser memory limits: Use smaller files or restart browser

Network interruption: Some tools need internet for initial loading

🛡️ Security & Privacy Issues

"File Upload" Concerns

Clarification: Files are NOT uploaded to servers

Local processing: Everything happens in your browser

Verification: Check browser network tab - no file uploads occur

Antivirus False Positives

Cause: Some antivirus software flags browser file processing

Solution: Add ConvertAll.io to antivirus whitelist

Alternative: Use different browser if antivirus blocks functionality

💻 Advanced Troubleshooting

Developer Tools Debugging

1. Open Developer Tools (F12) 2. Check Console tab for error messages 3. Look for red errors that might explain the issue 4. Screenshot errors if contacting support

Browser Settings to Check

JavaScript enabled: Required for all tools

Cookies enabled: Needed for preferences

Pop-up blocker: May block download windows

File download settings: Check download location permissions

Network Issues

Initial loading: Tools need internet to load conversion libraries

Offline use: Most tools work offline after initial load

Slow internet: May cause timeout during tool loading

📞 When to Contact Support

Try Everything Above First

Before contacting support, ensure you've tried:

✅ Refreshing the page

✅ Different browser/incognito mode

✅ Smaller test file

✅ Different device (if available)

Information to Include

When contacting support, provide:

Browser name and version

Operating system

File type and approximate size

Specific error messages

Steps that led to the problem

✅ Success: Troubleshooting Checklist

For Any Issue: 1. Refresh the page 2. Try incognito/private mode 3. Check browser compatibility 4. Test with smaller file 5. Clear browser cache 6. Restart browser 7. Try different deviceFor Performance Issues: 1. Close other tabs/apps 2. Use smaller files 3. Check available memory 4. Try different browser 5. Use desktop instead of mobile

Most issues are resolved with these basic steps!

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Still having problems? Contact our support team with the details above, or check our FAQ section for more specific issues.